Online Privacy Statement

Preferred IPA of California is committed to protecting your privacy. This Online Privacy Statement applies to data collected by Preferred IPA through its Web site, as well as its offline support services.

Collection of Your Personal Information

In order to access some Preferred IPA services, you will be asked to provide personal information, such as your e-mail address, name, and home address or telephone number. We may also collect demographic information, such as your ZIP code.

Use of Your Personal Information

Preferred IPA collects and uses your personal information to operate and improve its site and deliver the services or carry out the transactions you have requested. These uses may include providing you with more effective customer service; making the site or services easier to use by eliminating the need for you to repeatedly enter the same information; performing research and analysis aimed at improving our products, services and technologies.

We also use your personal information to communicate with you. We may send certain mandatory service communications such as welcome letters and health education material. We may also occasionally send you product surveys or promotional mailings to inform you of other products or services available from Preferred IPA and its affiliates.

Personal information collected on the Preferred IPA site will be strictly stored and processed at the administrative office in Glendale, CA.

Sharing of Your Personal Information

Except as described in this statement, we will not disclose your personal information outside of Preferred IPA and its controlled subsidiaries and affiliates without your consent.

We may access and/or disclose your personal information if we believe such action is necessary to: (a) comply with the law or legal process served on Preferred IPA; (b) protect and defend the rights or property of Preferred IPA (including the enforcement of our agreements); or (c) act in urgent circumstances to protect the personal safety of users of Preferred IPA services or members of the public.

Accessing Your Personal Information

You may have the ability to view or edit your personal information online. In order to help prevent your personal information from being viewed by others, you will be required to sign in with your credentials (e-mail address and password). The appropriate method(s) for accessing your personal information will depend on which services you have used.

Security of Your Personal Information

Preferred IPA is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in a controlled facility. When you submit your confidential information (such as address or telephone number) you are doing it on a secure Web site using Secure Sockets Layer (SSL) protocol and your information is protected by an advanced encryption technology. Our SSL Certificate is provided by Network Solutions. To verify this, please click the logo below.

If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with other parties you should always choose to log out before leaving a site to protect access to your information from subsequent users.
 
Compliance With Federal Privacy and Security Guidelines

It is the policy of Preferred IPA that the physicians who are members of our network and our staff preserve the integrity and the confidentiality of protected health information (PHI) pertaining to our patient enrollees in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). The purpose of this policy is to ensure that our IPA and its network of physicians and staff have the necessary medical information to provide the highest quality health care possible while protecting the confidentiality of the PHI of our patient enrollees, to the highest degree possible. Patient enrollees should not be afraid to provide information to our IPA and its network of physicians and staff for purposes of treatment, payment and healthcare operations (TPO).

Enforcement of This Privacy Statement

If you have questions regarding this statement, you may contact us by using the form on the Contact Us page.

Changes to This Privacy Statement

We will occasionally update this privacy statement to reflect changes in our services and customer feedback. If there are material changes to this statement or in how Preferred IPA will use your personal information, we will notify you either by prominently posting a notice of such changes on this Web site prior to implementing the changes, or by directly sending a notification to your home address. We encourage you to periodically review this statement to be informed of how Preferred IPA is protecting your information.

Contacting Us

Preferred IPA welcomes your comments regarding this privacy statement. If you have questions about this statement or believe that we have not adhered to it, please Contact Us.

Preferred IPA of California
1025 North Brand Boulevard, Suite 100
Glendale, CA  91202-3631
Telephone: 818-265-0800